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  1. Awesome post. Thank you for putting it together.The only thing I’d say is that, I know Merrill Lynch was using email i the early 1980’s. The other day I was speaking to a 40 year old vet at Merrill and he was telling me how scary it is that Social Media adoption is so similar to that of email. The whole office would gather around his desk as he composed an email to send out. I feel the Forrester projections are still underestimating the power of Social Media communication. Again, great post!!!

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